25th November 2024
Dealing With Car Finance Debt
Read more
About us
SMF is a customer focused asset management business, committed to supporting our customers through the life of their agreements with us. Our goal is to work with you to ensure you are able to affordably maintain your loan agreement. Wherever possible we aim to keep you in your vehicle and work with you to make this possible.
Proudly working with StepChange
SMF is proud to be an official partner of StepChange debt charity. Founded in 1993, StepChange is the UK’s largest debt advice charity, helping hundreds of thousands of people experiencing debt problems through telephone and online services, and campaigns for change to reduce the harm and stigma associated with debt. Our work looks to support our customers in financial difficulties. We introduce them to StepChange who work directly with them to understand their exact situation and to identify potential solutions that will support them in maintaining their vehicle with us, as well as their wider financial circumstances.
How we help our customers
Our team has the knowledge, training and experience to ensure each individual’s situation is assessed and the appropriate solution is put in place. With customer satisfaction at our core, we align all processes with the 6 FCA principles of ‘Treating Customers Fairly’ so you can rest assured that you will be supported through your car finance repayments each step of the way.