Specialist Motor Finance : Complaints Publication Data
Period covered in this report: 1st July 2024 to 31th December 2024.
| Number of complaints opened by volume of business | Number of complaints opened by volume of business | |||||||
|---|---|---|---|---|---|---|---|---|
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Credit related | 58.46 complaints per 1000 accounts | N/A | 1764 | 1363 | 6.5% | 85.8% | 26.0% | Commission |