Specialist Motor Finance : Complaints Publication Data

Period covered in this report: 1st January 2025 to 30th June 2025.

 

Number of complaints opened by volume of business Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Credit related 202.8 complaints per 1000 accounts N/A 6120 969 10.4% 78.1% 30.5% Commission